Effective Date: 1 Jan 2025

1. Information We Collect

We may collect the following information when you visit our website, fill out a form, or use our services:

• Full name

• Email address

• Phone number

• Address or service location

• Service preferences or inquiries

• Any other information you provide voluntarily

2. How We Use Your Information

We use the information we collect to:

• Provide and schedule cleaning services

• Communicate with you about your appointments or inquiries

• Send updates, promotions, or newsletters (if you opt in)

• Improve our website and services

• Comply with legal obligations

3. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data with trusted third-party providers (e.g., scheduling tools or payment processors) solely to deliver our services.

5. Your Choices

You have the right to:

• Request access to your personal data

• Ask for corrections or deletion of your data

• Opt out of marketing emails or texts

To do any of the above, contact us at:

📧 inforequest@myaviva.cc

6. Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience. You can control or disable cookies through your browser settings.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

8. Updates to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Aviva Cleaning Services

Email: inforequest@myaviva.cc

SMS Communications & Consent

By providing your mobile phone number and opting in through our website form, you agree to receive SMS text messages from Aviva Cleaning Services. These messages may include:

• Follow-ups with service leads or estimates

• Employment and career opportunities

• Marketing and promotional messages

Message frequency may vary. Message and data rates may apply.

Opt-In Consent

Before submitting your contact form, you must actively check the box confirming your consent to receive text messages.

You may opt out of SMS communications at any time by replying with one of the following commands:

• STOP, CANCEL, END, QUIT, or UNSUBSCRIBE – to stop receiving all text messages

• HELP or INFO – to receive assistance or more information about our messaging program

• START or YES – to re-subscribe and begin receiving messages again

After you text STOP, you will receive a confirmation message and will no longer receive SMS from Aviva Cleaning Services unless you opt in again.

Data Use & Privacy

Your contact information, including your phone number, will only be used for the purposes stated above.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

All data is securely stored and handled in accordance with applicable privacy regulations.

Contact

For questions or assistance related to SMS communications or privacy matters, contact us at:

📧 info@avivacleaningservices.com

By providing your phone number and checking the consent box, you agree to receive SMS messages from Aviva Cleaning Services for service updates, appointment reminders, promotions, and employment opportunities. Message frequency may vary, and message/data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE, or request help by replying HELP or INFO. For more information on how we use your data, please see our Privacy Policy Above.

“We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.“